Privacy Policy

Effective Date: May 13, 2025.

Genuine Health Group, LLC, ("GHG") is the owner of the Genuine Insights App. GHG respects the privacy of the Users of the App and is committed to protecting it through our compliance with this policy.

Genuine Insights is an App designed for the sole purpose of transmitting patient health care information to selected clinicians who have a contractual relationship with GHG and its subsidiaries. GHG will only collect and store information that shows when User has acknowledged a notification and has opened the App to review the transmitted patient health care information.

GHG does not collect User data, does not share User data with third parties, does not retain User data and does not track User location. GHG will not access User's mobile device and will not collect information about User's mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information and the device's telephone number.

Patient health care information is only transmitted to clinicians who are treating the patient whose health care information is being transmitted.

User sign-up and log-in features are used solely to confirm that User is a clinician authorized to receive patient information.

GHG is a business associate for the purpose of the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"12:18 PM 5/13/2025). Accordingly, GHG will enter into a Business Associate Agreement with each covered entity for the protection of all communications containing personal health information (PHI) as that term is defined under HIPAA and will enter into a Business Associate Agreement with any subcontractors of the GHG that have access to PHI including, but not limited to, cloud storage service providers.

This App is only available for individuals aged 18 years or older.

GHG may update our privacy policy from time to time. If GHG makes material changes to how it treats Users' personal information, GHG will post the new privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. User is responsible for ensuring GHG has an up-to-date active and deliverable e-mail address for User and for periodically visiting this privacy policy to check for any changes.

The safety and security of User and patient information also depends on User. Where GHG has given User (or where User has chosen) a password for access to the App, User is responsible for keeping this password confidential. GHG requests that User not to share User password with anyone.

As required by various state and federal laws, GHG may send User notice of security breaches or suspected security breaches that impact User's personal information and patient PHI. GHG will send User security breach notices to the email address contained in your account information.

To ask questions or comment about this privacy policy and our privacy practices, contact GHG at mlopez@genuinehealthgroup.com.