Privacy Policy

Privacy Policy for Genuine Insights App

Last Revised: July 28, 2026.

Genuine Health Group, LLC ("GHG") is the owner of the Genuine Insights App. GHG respects the privacy of the Users of the App and is committed to protecting it through our compliance with this policy.

Genuine Insights is an App designed for the sole purpose of transmitting patient health care information to selected clinicians who have a contractual relationship with GHG and its subsidiaries. GHG will only collect and store information that shows when User has acknowledged a notification and has opened the App to review the transmitted patient health care information.

GHG will not access User's mobile device and will not collect information about User's mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information and the device's telephone number.

Patient health care information is only transmitted to clinicians who are treating the patient whose health care information is being transmitted.

User sign-up and log-in features are used solely to confirm that User is a clinician authorized to receive patient information.

HIPAA Compliance

GHG is a business associate for the purpose of the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). Accordingly, GHG will enter into a Business Associate Agreement with each covered entity for the protection of all communications containing personal health information (PHI) as that term is defined under HIPAA and will enter into a Business Associate Agreement with any subcontractors of GHG that have access to PHI including, but not limited to, cloud storage service providers.

Age Restriction

This App is only available for individuals aged 18 years or older.

User Responsibilities and Account Security

The safety and security of User and patient information also depends on User. Where GHG has given User (or where User has chosen) a password for access to the App, User is responsible for keeping this password confidential. GHG requests that User not share User's password with anyone.

As required by various state and federal laws, GHG may send User notice of security breaches or suspected security breaches that impact User's personal information and patient PHI. GHG will send User security breach notices to the email address contained in your account information.

User is responsible for ensuring GHG has an up-to-date, active and deliverable e-mail address for User.

Account and Data Deletion

Users may request deletion of their Genuine Insights account and associated data at any time.

How to submit a request: Email webappsupport@genuinehealthgroup.net with the subject line "Data Deletion Request," including the full name and the email address associated with the account. GHG will verify the identity of the requestor before processing any request. Requests are acknowledged within five (5) business days and completed within thirty (30) days of verification.

What is deleted: Upon completion of a verified request, GHG removes the User's account credentials and profile information. The User will no longer receive notifications and will no longer be able to access the App.

What is retained, and why: Certain records cannot be deleted upon request:

Patient health care information transmitted through the App is maintained by GHG on behalf of the covered entities with which GHG has a Business Associate Agreement. GHG does not have the authority to delete this information at a user's request. Patients seeking amendment or deletion of their health information should contact their treating provider directly.
Access and acknowledgment logs are retained as required by HIPAA's audit control and documentation retention requirements, generally for a period of six (6) years, and cannot be deleted before that period elapses.
SMS opt-out records are retained indefinitely for the sole purpose of honoring the opt-out request and ensuring that no further messages are sent to that number.

Text Messaging (SMS) Communications

GHG may use text messaging (SMS) to communicate with patients regarding healthcare-related information, including but not limited to appointment reminders, care coordination, follow-up instructions, and important service notifications.

Genuine Health Group may also send SMS messages such as authentication or security verification codes to users who interact with our services. These messages will be sent from 786-966-5758.

Patients will receive an initial message containing instructions to confirm participation through an OPT-IN process. By opting in, patients consent to receive SMS messages from Genuine Health Group, LLC and its subsidiaries.

Patients may opt out of receiving text messages at any time by replying STOP to any message. Patients may opt back in by replying START. For additional assistance, patients may reply HELP or contact GHG directly at compliance@genuinehealthgroup.com.

Message and data rates may apply depending on the patient's mobile carrier and plan. Message frequency may vary based on patient interaction and care needs.

Patients should be aware that text messaging may not be a fully secure method of communication. Patients are encouraged not to send sensitive personal health information (PHI) through SMS unless specifically directed through a secure platform.

Sharing of Mobile Information

GHG does not use SMS communications for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes; All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to This Privacy Policy

GHG may update this privacy policy from time to time. If GHG makes material changes to how it treats Users' personal information, GHG will post the new privacy policy on this page. The date the privacy policy was last revised is identified at the top of this page. User is responsible for periodically visiting this privacy policy to check for any changes.

To ask questions or comment about this privacy policy and our privacy practices, or to submit a data deletion request, contact GHG at webappsupport@genuinehealthgroup.net.

For HIPAA and compliance-related inquiries, contact compliance@genuinehealthgroup.com

Read more: Terms and Conditions